FAQ
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Do you offer free shipping?
Yes – we offer free shipping for all orders over €89:
- Germany: free shipping from €89 (€6.90 below)
- Europe: free shipping from €89 (€7.90 below)
- Worldwide: free shipping from €89 (€8.90 below)
How long does delivery take?
We process orders within 1–2 business days, plus delivery time:
Germany: 2–4 business days
EU: 4–8 business days
Worldwide: 7–14 business days
Can I track my shipment?
Yes, tracking is always included.
Which payment methods do you accept?
We accept credit cards, PayPal, Klarna, Apple Pay and more.
Do I need to pay customs fees?
Only if you’re outside the EU. Customs fees may apply and are your responsibility.
How long do I have to return a product?
You can return any product within 30 days of receiving it.
How do I start a return?
Just email us at info[at]evercase.shop with your order number.
What condition must the item be in?
Items must be unused, undamaged, and in original packaging.
Please contact us if you have any questions.
