Evercase FAQ
Please contact us if you have any further questions.
1. How long do I have to return a product?
You can return any product within 30 days of receiving it.
2. Do you offer free shipping?
Yes, worldwide shipping is free.
3. How do I start a return?
Just email us at info[at]evercase.shop with your order number.
4. What condition must the item be in?
Items must be unused, undamaged, and in original packaging.
5. How long does delivery take?
We process orders within 1–2 business days, plus delivery time:
Germany: 2–4 business days
EU: 4–8 business days
Worldwide: 7–14 business days
6. Can I track my shipment?
Yes, tracking is always included.
7. Which payment methods do you accept?
We accept credit cards, PayPal, Klarna, Apple Pay and more.
8. Do I need to pay customs fees?
Only if you’re outside the EU. Customs fees may apply and are your responsibility.